The Art Of Mobile Counselling for MobieG: Day 1
Me doing my presentation
Guest post by Craig Ross:
Over the past weekend I was out in Johannesburg doing what we do best Reconstructing Communities Through Innovation. The purpose of the of the trip was to go and do 10 hours of training over two days, “The Art of Mobile Counselling” with an organization MobieG.
This is the topics that we have covered:
Mobile Phones for Social Good – this session was facilitated by Brent Williams (our Drug Advice and Support Ambassador) and he shared why we tapped into the Mobile space.
The Art of Mobile Counselling – This session was facilitated by me and basically I had to shift the trainees minds away from away from one on one counselling and seeing how we can fit that into a mobile Instant Messaging environment. Mobile chat environment has its own culture and language. Less is best, the counsellor have to use as little text to get the maximum message. “Hi” is a conversation, for many just a simple “hi” is a conversation that makes them feel connected in some way. Communicate in characters not words. Many of the mobile chat users communicate using characters to make the most of the small screen and limited number of characters per screen.
The Mind of a Mobile Counselor – Being the worlds first online mobile advisers we shared some of our experiences as a mobile advisor, do’s and dont’s and the floor was open for questions.
